Customer Care Advocate

4Ocean - Boca Raton, FL





Company Overview:

4Ocean is a bracelet and ocean clean up company headquartered in beautiful Boca Raton, Florida. We sell bracelets that are made from post-consumer recycled water bottles and for every bracelet purchased, we remove 1 pound of trash from the ocean. We host beach clean-ups and offshore cleanups that are funded exclusively through the bracelets purchased. We are rapidly expanding and have room for growth within the company.


Job Function:

We are passionate about the ocean as much as we are about our loyal customers! We want to seek your ambition and help you grow with our company and as a customer care advocate, this is your way in!


The Customer Care Advocate serves as an ambassador for the 4Ocean company. We want our customers to see your smile and willingness to help them, after all they do care greatly for the ocean and everything our company stands for.

Respond, document, and provide resolutions to customer questions and concerns while being held to a daily goal. Questions will be answered via email by following standard operating procedures. Some scenarios may include:


  • Late packages
  • Product Inquiries
  • Package delivered & not received
  • Company inquires
  • Status of package/order
  • Partnering inquires
  • Wholesale inquiries
  • Refunds/Price Adjustments
  • Volunteer/Job inquiries
  • Broken/Replacement bracelets
  • Positive/Negative Feedback
  • Incomplete orders
  • Change of address inquiries
  • Addressing order customizations
  • Price/Shipping cost inquiries

Note: This comprises most but not all situations a customer advocate will encounter.


Duties & Responsibilities:

  • Daily maintenance of Shopify abandoned carts.
  • Daily maintenance of YOTPO rating system, comments, and feedback.
  • Cleanliness of the office environment.
  • Ability to adapt to a fast-paced, constantly changing and evolving environment.

Requirements:

Education and Experience – Required education, training, licenses, accreditation or certification and the number of years and type of directly related experience. If applicable, please identify if an alternate “equivalency” of a combination of education and experience is sufficient.


  • Degree: High School Diploma or Equivalent
  • Must be available to work one weekend day and evenings.
  • Number of years of experience: 1 year
  • Typing Proficiency: 50wpm

Type of Experience – Requires at least 1 year of experience.


Must be familiar with client server platforms support and various system applications. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision; a certain degree of creativity and latitude is required.


Job Type: Full Time

Experience:

  • Customer Service: 1 year

Required Work Authorization:

  • United States